OUR POLICIES

GDPR and Privacy Policy:

Data Collection – Leaps and Bounds only collect and hold your basic information i.e., Client name, address, telephone number, e-mail address and dog name for the sole purpose of being able to contact you with regard to your class/1:1 booking and for company insurance purposes.  Personal client data is collected when completing the Leaps and Bounds booking form which is electronically stored on a secure device.  No information is ever shared with any third-party companies or people.

Booking Policy:

Unfortunately, Leaps and Bounds cannot hold open a booking once offered to a client either for a class or a 1:1, we have been let down in the past clients not showing up.  Bookings can be secured on confirmation of payment and a text or e-mail will be sent to the client at this point.

We always try to return all calls in a timely manner within 24-48 hours of contact, during our working hours.

Payment Policy:

Leaps and Bounds request that all classes (obedience and agility) and 1:1s (including behaviour assessments) are pre booked and prepaid.   We will offer you a date for your class or 1:1 but, unfortunately, we are unable to keep that place open for you.  Your place or booking can be secured and confirmed as soon as payment has been made.  In the past, we have held bookings open, only for clients to not show up and not let us know.  We require payment for initial 1:1s and behaviour assessments 3 working days from offering the date.   Follow up 1:1s can be prepaid the 24 hours before the booking.

We encourage payment via bank transfer:

Bank Details:

Account Name: Leaps and Bounds School for Hounds

Sort Code: 20.74.05

Account Number: 50843350

Ref: Owner’s name, Dog’s name, and Date of Class or 121

We also accept payment via cash or cheque (made payable to Leaps & Bounds School for Hounds Ltd).

Following payment, please e-mail a screenshot of the transaction to help us keep track of payments made.  Confirmation of your booking will made following completion of payment.

Cancellation Policy:

Leaps and Bounds require a minimum of 24 hours’ notice of cancellation of a booking.  You may be charged £15 cancellation fee if this policy is not met.    We have been let down in the past with extremely last-minute cancellations for trivial reasons and have been unable to fill that booking time.  We will be happy to reschedule for another session at a mutually convenient time.  No refunds are given for cancellations but, in the event you can no longer attend, we will transfer you onto a suitable 1:1 or class where possible.

Use of Photography and Video Recording.

Leaps and Bounds occasionally use client photos or video footage for the purpose of illustrating training techniques, We will always gain permission from clients before we record any part of a training session.  Photos and videos will not be shared with a third party (on our website or any what’s app group without permission from our clients.

We would ask that any training videos shared with our clients of our dogs are not passed onto third parties or posted on social media.