OUR POLICIES

Booking & Payment Policy

Unfortunately, Leaps & Bounds are unable to reserve a space in one of our classes or a time slot for a 1:1 session. Any booking is secured once we have received payment in full and you have received either an email, text, or WhatsApp message from us confirming receipt of payment.

We will always try to respond to any booking query in a timely manner. Usually within 24-48 hours of contact during our usual office hours. Our office opening hours can be found on the “CONTACT US” page of the website.

Leaps & Bounds request that all classes and 1:1 sessions (including behaviour consultations) are pre booked and prepaid. At the time of booking, you will be sent an invoice confirming the date and time of the session. We require the fee to be paid within 2 working days of the invoice being sent to you.

Discounts: We do offer discounts for block booking of sessions. If you make a block booking of 6 sessions, you will receive a £10 discount off the total fee. If you make a block booking of 4 sessions, you will receive a £5 discount off the total fee. (This discount is not applicable to any classes, hoopers 1:1’s or agility 1:1’s). *Discounts are given at managements discretion*

We accept payment for bookings via bank transfer and the bank account details can be found on the booking invoice.

Following payment, we ask that you send over a screenshot of the transaction and/or confirmation that payment has been made so we can keep track of payments in. Once we have received your payment, we will confirm receipt and your booking will be confirmed.

Cancellation Policy

We require 48 hours’ notice for any 1:1 session cancellations. Failure to do so will result in a loss of your full booking fee. We DO NOT give refunds for any cancellation; however, we are happy to arrange for your original booking to be transferred to the next available date. Or the alternative is to file a credit for the booking amount paid, which will need to be used within a 2-month period from the original date booked.

If this policy is not met you may be charged a £25 cancellation or transferral fee, if you cancel and consistently re-schedule your booking you may be additionally charged the full cost of your consultation fee. *Management discretion*

If you are unable to attend a class session, we ask that you notify us via the class WhatsApp group chat so our trainers are aware that you will not be attending. We DO NOT offer refunds for missed classes. Unfortunately, we are also unable to allow you to attend the class on another day due to class sizes and are also unable to take the missed session as credit for the next block of classes.

Leaps & Bounds reserve the right to remove any disruptive dogs and/or handlers from classes at any time. You will be asked to leave and no refund will be given, we will not tolerate any handler being rude or abusive to any member of staff.

Photography and Video Recording Policy

Leaps & Bounds will occasionally take photos or video during classes and 1:1’s this is for the purpose of illustrating training techniques and to promote our variety of classes and activities on advertising and social media. By signing our booking and/or behaviour forms you are giving us consent to record you either via photo or video whilst you are attending a session with us. Consent can be revoked at any time by informing us in writing that you do not wish to be in any photos or video footage.

In addition to this we will always verbally check with our clients before we commence any recording to confirm they are still happy to be recorded. Any footage will not be shared on our website, via social media or WhatsApp without client’s consent.

We would ask that if any clients would like to take photos or videos that will include other people and dogs that they ask the trainer conducting the class so the trainer can seek the consent of all those present.

From time to time, we may send out videos of our dogs completing training tasks to clients via WhatsApp. We ask that these are only used by the intended recipients and that they are not forwarded on to third parties or posted on any social media platform.

Season Policy

Leaps & Bounds ask that handlers do not bring their dogs to classes and/or 1:1’s if they are in season. If your dog comes into season, we ask that you notify the office as soon as possible.

If the dog is unable to attend a class session we advise owners to still attend the class without their dog so they can take away what is taught in the lesson and practise at home. We DO NOT offer refunds for missed classes. Unfortunately, we are also unable to allow you to attend the class on another day due to class sizes and are also unable to take the missed session as credit for the next block of classes.

Kennel Cough Vaccine Policy

The Kennel Cough vaccine is not mandatory, and it is at the owner’s discretion if they get their dog vaccinated against Kennel Cough. Leaps & Bounds ask owners that if they decide to get their dog vaccinated, they do not attend classes or 1:1 session with Leaps & Bounds for a duration of 2 weeks.

The Kennel Cough vaccine is a live vaccine, meaning it contains a weakened form of the Bordetella bronchiseptica bacteria that causes Kennel Cough. As the vaccine is live this means the dog can “shed” the vaccine strain for a period of time meaning that any dog vaccinated could infect other dogs attending Leaps & Bounds with Kennel Cough.